Customer Survey

Your satisfaction is important to us, and we want to hear from you. The survey will help us evaluate the products and services that were provided to you and improve our service in the future.

We will send our customers a small gift for taking the time to complete this survey.

We appreciate your business and look forward to continue providing you with quality products and excellent customer service.

Your Name (required)
Your Email (required)
Your Company Name (required)
Your Phone Number (required)
How long have you been a customer?
Not a customerLess than 6 months6 months to 1 year2-5 yearsMore than 5 years

Overall

On an overal basis we are very satisfied with Regitex
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your company seems to do everything it can to streamline processes
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
I can always count on your company to meet its promises and commitments
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your company listens and responds to me when I have a problem.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

The product

All things considered (cost, quality,etc.), we are satisfied with your products
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The price of your products is a key value ingredient for your company.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The quality of your products is a key value ingredient for your company.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your willingness to work with us as a partner, not just a customer, is a key value ingredient for your company.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your efforts to keep me updated on trends in my market environment is a key value ingredient for your company.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your ability to find innovative solutions to changing needs is a key value ingredient for your company.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
When I think of quality products and services, I think of your company first.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
If a quality issue arises, your company strives to make sure it is quickly and appropriately resolved.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Delivery

We are satisfied with the delivery of our products or services

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your deliveries arrive when promised.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your deliveries are complete and accurate.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
All deliveries are clearly marked to identify the contents.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Delivery lead times for standard production items are within industry standards
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
I am kept fully informed of the up to date status of all deliveries
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your quoted lead-times are always met.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Business Partner

We can rely on our company as a long-term business partner
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your company's search for product solutions is driven by a spirit of collaboration.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your company views business relationships from a long-term perspective, not just as a short-term transaction.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your company is committed to helping you meet your business needs
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Your company's approach to business says that you are committed to generating "win-win" situations for both of us.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
My trust in your company and its products is an important reason why I buy from you.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
I view your company as a "go to" source for innovative solutions.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Staff and service

Courtesy from sales staff
ExcellentVery GoodGoodFairPoor
Representative's availability
ExcellentVery GoodGoodFairPoor
Representative's knowledge
ExcellentVery GoodGoodFairPoor
Reliability of returning calls
ExcellentVery GoodGoodFairPoor
Friendliness of the sales staff
ExcellentVery GoodGoodFairPoor
Complaint resolution
ExcellentVery GoodGoodFairPoor
Responsiveness to enquiries
ExcellentVery GoodGoodFairPoor

The Company

Ease of doing business
ExcellentVery GoodGoodFairPoor
Invoice clarity
ExcellentVery GoodGoodFairPoor
Invoices on time

ExcellentVery GoodGoodFairPoor